Terms & Conditions
Effective Date: 3/18/2024
New Accounts
Initial buy-in amount and/or quantity is to be determined by United Pacific Industries, UPI hereafter. All initial orders must be prepaid in advance by Cashier’s Check or VISA/MC/AMX. All new/potential accounts must complete a UPI “New Dealer Info/Credit Form” and follow the Dealer Qualification Instructions. Upon completion of the credit application, approved accounts will be assigned payment terms of NET 30 Days (from invoice date). Accounts denied a credit line will be required to prepay in advance by Cashier’s Check, ACH (Automated Clearing House) or Bank wire, or VISA/MC/AMX.
Payment Terms
Term Accounts: Accounts with NET 30 Days terms are required to submit payment within the 30 days from the date of invoice. Acceptable forms of payment include checks, ACH, or wire transfer.
A service charge of 1.5% per month will be imposed on invoices not paid within the 30-day term. Delinquent accounts will be required to pay CIA (Cash-In-Advance). Checks will be accepted but orders will not be released until the check is cleared by the bank. Past due invoices will delay current orders. Please check with UPI on your account status when placing an order.
Credit Cards
Accounts denied credit terms may be given the option to pay by Visa, MasterCard or American Express. The credit card will be charged upon shipment. A 3% service fee will be added to the invoice. Credit card payments will not be accepted once an order has been shipped. UPI does not accept Discover card.
COD
There is no COD payment offered.
Returned Checks
A $30.00 NSF (Non-Sufficient Fund) fee will be assessed on each incidence a check is returned to UPI.
Ordering Guidelines
Placing OrdersNew orders and PO’s may be placed by any of the following methods:
- Dealer Portal
- Fax: (888) 986-5988
- Email: sales@upauto.com
- Telephone: In order to minimize errors, dealers are encouraged to submit their orders by fax or email. Telephone orders are generally not preferred as to minimize errors. Utilize one of the methods above for placing orders.
Changes to Orders
Once orders are released for picking changes are no longer possible. Dealers will have to submit a new PO for any additional items needed.
Canceling Orders
Cancellation of Stock orders must be submitted via fax or email within 24 hours of the order date. If the Stock order has already shipped it will be the dealer’s responsibility to return the order at the dealer’s own expense. A restocking fee may apply, please see “Return” policy for further detail. Drop Ship orders cannot be cancelled due to the priority processing.
Backorders
Dealers have the option of having their backorders shipped or cancelled. UPI will notify dealer as to availability of backorders and will be able to ship any backorder items dealer still needs as part of their next stock order. UPI reserves the right to cancel backorders that are 2 month or older from invoice date.
Minimum Order
A minimum order of $50.00 is required. Orders below $50.00 will be assessed a minimum order fee of $10.00.
Packaging
A 10% service charge will be added to orders with special packaging or UPC barcoding requirements.
Lead Times
Standard lead time for all United Pacific Stock orders is 5 business days from the receipt of the purchase order. Larger Stock orders may require a lead time of up to 7 business days. Drop Ship orders generally ship in 2 business days or less. Transit time of 3-5 business days must be considered when placing orders. UPI cannot be responsible for delays in shipment after an order leaves our warehouse. UPI will work to resolve delays with freight forwarding firms, however, delays do arise from time to time due to weather and unforeseen circumstances beyond UPI’s control. Express orders are exempt; please view Freight/Shipping Policy for further detail.
Order Confirmation
United Pacific will acknowledge receipt of orders by email or EDI (Electronic Data interchange) within 1 business day of receiving the PO. If confirmation is not received, please contact UPI to ensure your order was received.
Freight
Prepaid Freight
Stock orders between $.01 and $1,999.99 (US Lower 48 States and Canada), $.01 and $3,299.99 (Alaska and Hawaii), [all price net US$], will be shipped FOB Long Beach, California[CJ1] . Stock orders of $2,000.00 (US Lower 48 States and Canada), $3,300.00 (Alaska and Hawaii), [all price net US$], or more will be shipped Freight Prepaid Ground to a single location only. Exclusions on prepaid are: 1) Grille Guard item# 80000, and 2) Any steel bumper over 94” in length, will ship freight collect and only ship LTL (no parcel), and 3) Only ship to one destination per purchase order. Further, express NDA and 2-day orders, Special Net Pricing orders, and Special Quote Pricing orders all ship freight collect. Drop Shipments: All drop shipment orders will be assessed a 5% processing fee and automatically added to the invoice without notice. No freight allowance or prepaid freight will be permitted for drop shipment. All drop ship orders, regardless of order size, are FOB Long Beach, CA. or FOB McKinney, TX, depending on the ship-to address. A minimum order of $50.00 is required. Orders below $50.00 will be assessed a minimum order fee of $10.00. United Pacific reserves the right to select the carrier and shipping origin warehouse. Freight paid orders do not include extra services such as lift gate fee. Lift Gate fee is $85.00.
Stock orders between $.01 and $1,999.99 (US Lower 48 States and Canada), $.01 and $3,299.99 (Alaska and Hawaii), [all price net US$], will be shipped FOB Long Beach, California[CJ1] . Stock orders of $2,000.00 (US Lower 48 States and Canada), $3,300.00 (Alaska and Hawaii), [all price net US$], or more will be shipped Freight Prepaid Ground to a single location only. Exclusions on prepaid are: 1) Grille Guard item# 80000, and 2) Any steel bumper over 94” in length, will ship freight collect and only ship LTL (no parcel), and 3) Only ship to one destination per purchase order. Further, express NDA and 2-day orders, Special Net Pricing orders, and Special Quote Pricing orders all ship freight collect. Drop Shipments: All drop shipment orders will be assessed a 5% processing fee and automatically added to the invoice without notice. No freight allowance or prepaid freight will be permitted for drop shipment. All drop ship orders, regardless of order size, are FOB Long Beach, CA. or FOB McKinney, TX, depending on the ship-to address. A minimum order of $50.00 is required. Orders below $50.00 will be assessed a minimum order fee of $10.00. United Pacific reserves the right to select the carrier and shipping origin warehouse. Freight paid orders do not include extra services such as lift gate fee. Lift Gate fee is $85.00.
Will Call Orders
Will Call orders can be picked up in 1-3 days after placing the order. Dealers will receive their scheduled pick-up time in the order confirmation. Dealers should always call ahead to confirm when order will be ready. Sorry, no same-day pick-up allowed. Will Call hours are 8:30AM – 4:00PM PST.
Shipping Policy
International Shipments
Shipments to locations outside the continental United States will be shipped to the dealer’s shipping agent or broker within the continental United States in accordance with the US freight policy. International dealers will be responsible for the duties and taxes of their respective country.
Express Orders
All express orders, such as Next Day, Second Day, 3 Day Service & Will Call, must be emailed, faxed, or sent via EDI. Order confirmation will be sent to the dealer for final approval. If confirmation is not received, please contact UPI to ensure your order was received. Dealers are required to sign off on express orders and send confirmation back to UPI. Cut off for express order is 10:00AM PST (Pacific Standard Time). Express orders received after 10:00AM PST will ship the next business day. Please contact UPI to confirm projected shipping date or will call time. Due to the high cost of express shipments, dealer may request UPI to notify them of freight charges. If dealer does not request confirmation, UPI will ship the express order.
Drop Shipments
Drop ship service is only available for orders with a ship to address within the 48 US States. All drop shipment orders will be assessed a 5% handling fee and will be automatically added to the invoice without notice. All drop shipment orders must be emailed, faxed, or sent via EDI. No freight allowance or prepaid freight will be permitted for any drop shipment; thus, all drop ship orders regardless of order size.
Shipments to locations outside the continental United States will be shipped to the dealer’s shipping agent or broker within the continental United States in accordance with the US freight policy. International dealers will be responsible for the duties and taxes of their respective country.
Express Orders
All express orders, such as Next Day, Second Day, 3 Day Service & Will Call, must be emailed, faxed, or sent via EDI. Order confirmation will be sent to the dealer for final approval. If confirmation is not received, please contact UPI to ensure your order was received. Dealers are required to sign off on express orders and send confirmation back to UPI. Cut off for express order is 10:00AM PST (Pacific Standard Time). Express orders received after 10:00AM PST will ship the next business day. Please contact UPI to confirm projected shipping date or will call time. Due to the high cost of express shipments, dealer may request UPI to notify them of freight charges. If dealer does not request confirmation, UPI will ship the express order.
Drop Shipments
Drop ship service is only available for orders with a ship to address within the 48 US States. All drop shipment orders will be assessed a 5% handling fee and will be automatically added to the invoice without notice. All drop shipment orders must be emailed, faxed, or sent via EDI. No freight allowance or prepaid freight will be permitted for any drop shipment; thus, all drop ship orders regardless of order size.
Claims
General Policy
All claims (Shortage, Mis-Shipped, Damage, Overage, Dealer Error & Billing Error) must be submitted to UPI within 3 business days of the receipt of shipment. Claims submitted beyond 3 business days of the receipt of shipment will be voided by UPI.On all shipments, the person who signs and receives the shipment is responsible for noting on the Bill of Lading, in writing, whether any boxes arrived damaged or shorted. Failure to do so will void all claim rights between all parties. UPI will have no recourse against the trucking company if dealer does not note any damages or shortages on the Bill of Lading.The dealer’s receiving department must count and sign for the exact number of boxes received. Failure to follow the above instructions will void all claim rights between all parties.
Shortages / Mis-Ships / Damages
While UPI strives to fill every order with 100% accuracy, on occasion an item may get shipped in error or get damaged during the shipping process. In the event this occurs, please follow the process below.
Note: This type of claim must be reported to UPI within three (3) business days of receiving the order.
1. Contact the United Pacific office to initiate the claim. To make it easy for you we have two acceptable methods for requesting the claim:
- Email: returns@upauto.com
- Fax : 888-986-5988
- Note: To ensure you receive a timely credit, we cannot accept claim requests by phone.
2. You will be required to provide the following information:
- Your business name
- Contact name and telephone number (in case we have questions)
- Date the order was received
- A copy of the Packing List / Invoice noting the item number and quantity that was shipped in error or damaged during shipping.
- Special instructions you have for us.
3. UPI will send a return label so you can ship the items back.4. Once we receive the miss-shipped/damaged item(s) a credit will be issued to your account on the next billing cycle.
Shortages will be credit to the Dealers’ account, unless dealer would like the shortages replaced.
Overages
UPI strives to provide our dealers with the best dealer service and products, in turn we would greatly appreciate any help from the dealer in notifying UPI of any shipping overages. Dealers will be offered the option of retaining the merchandise or returning the merchandise to UPI at UPI’s expense. If the items are to be returned, an RMA (Return Merchandise Authorization) number and return shipping label will be provided.
Dealer Errors
Any item or quantity ordered in error by the dealer may be returned by contacting UPI for an RMA number.
Dealer Errors
Any item or quantity ordered in error by the dealer may be returned by contacting UPI for an RMA number.
1. We have two acceptable methods for requesting the RMA:
- Email: returns@upauto.com
- Fax : 888-986-5988
Note: To ensure you receive a timely credit, we cannot accept claim requests by phone.
2. You will be required to provide the following information.
2. You will be required to provide the following information.
- Your business name
- Contact name and telephone number (in case we have questions)
- A list of the items number and quantity ordered in error
- Special instructions you have for us
3. UPI will review the request to ensure the products are within the return period.
4. Once we have validated the request, United Pacific will issue an RMA number to the dealer. In issuing the RMA approval, the following conditions will apply:
4. Once we have validated the request, United Pacific will issue an RMA number to the dealer. In issuing the RMA approval, the following conditions will apply:
- Returned items are subject to a 20% re-stocking fee.
- Return shipping costs are the responsibility of the dealer.
- Items must not have any retail/price sticker on exterior package/box/card or they will be returned to the dealer at dealer's expense and no credit given.
- Items must be in good condition with original packaging intact, unblemished and in re-sellable condition, or they will be returned to the dealer at dealer's expense and no credit given.
- Allow up to 30 days for the credit to be issued from the time the returned items are received.
Billing Errors
Billing errors should be reported to UPI within 3 business days of invoice receipt. Dealers are asked to provide the invoice number, part number, and quantities in question. Once verified, UPI will issue a credit or an invoice for the difference in billing error.
Warranty
Please visit our Warranty & Return page for more information.
Terms & Conditions
Effective Date: 3/18/2024
New Accounts
Initial buy-in amount and/or quantity is to be determined by United Pacific Industries, UPI hereafter. All initial orders must be prepaid in advance by Cashier’s Check or VISA/MC/AMX. All new/potential accounts must complete a UPI “New Dealer Info/Credit Form” and follow the Dealer Qualification Instructions. Upon completion of the credit application, approved accounts will be assigned payment terms of NET 30 Days (from invoice date). Accounts denied a credit line will be required to prepay in advance by Cashier’s Check, ACH (Automated Clearing House) or Bank wire, or VISA/MC/AMX.
Payment Terms
Term Accounts: Accounts with NET 30 Days terms are required to submit payment within the 30 days from the date of invoice. Acceptable forms of payment include checks, ACH, or wire transfer.
A service charge of 1.5% per month will be imposed on invoices not paid within the 30-day term. Delinquent accounts will be required to pay CIA (Cash-In-Advance). Checks will be accepted but orders will not be released until the check is cleared by the bank. Past due invoices will delay current orders. Please check with UPI on your account status when placing an order.
Credit Cards
Accounts denied credit terms may be given the option to pay by Visa, MasterCard or American Express. The credit card will be charged upon shipment. A 3% service fee will be added to the invoice. Credit card payments will not be accepted once an order has been shipped. UPI does not accept Discover card.
COD
There is no COD payment offered.
Returned Checks
A $30.00 NSF (Non-Sufficient Fund) fee will be assessed on each incidence a check is returned to UPI.
Ordering Guidelines
Placing OrdersNew orders and PO’s may be placed by any of the following methods:
- Dealer Portal
- Fax: (888) 986-5988
- Email: sales@upauto.com
- Telephone: In order to minimize errors, dealers are encouraged to submit their orders by fax or email. Telephone orders are generally not preferred as to minimize errors. Utilize one of the methods above for placing orders.
Changes to Orders
Once orders are released for picking changes are no longer possible. Dealers will have to submit a new PO for any additional items needed.
Canceling Orders
Cancellation of Stock orders must be submitted via fax or email within 24 hours of the order date. If the Stock order has already shipped it will be the dealer’s responsibility to return the order at the dealer’s own expense. A restocking fee may apply, please see “Return” policy for further detail. Drop Ship orders cannot be cancelled due to the priority processing.
Backorders
Dealers have the option of having their backorders shipped or cancelled. UPI will notify dealer as to availability of backorders and will be able to ship any backorder items dealer still needs as part of their next stock order. UPI reserves the right to cancel backorders that are 2 month or older from invoice date.
Minimum Order
A minimum order of $50.00 is required. Orders below $50.00 will be assessed a minimum order fee of $10.00.
Packaging
A 10% service charge will be added to orders with special packaging or UPC barcoding requirements.
Lead Times
Standard lead time for all United Pacific Stock orders is 5 business days from the receipt of the purchase order. Larger Stock orders may require a lead time of up to 7 business days. Drop Ship orders generally ship in 2 business days or less. Transit time of 3-5 business days must be considered when placing orders. UPI cannot be responsible for delays in shipment after an order leaves our warehouse. UPI will work to resolve delays with freight forwarding firms, however, delays do arise from time to time due to weather and unforeseen circumstances beyond UPI’s control. Express orders are exempt; please view Freight/Shipping Policy for further detail.
Order Confirmation
United Pacific will acknowledge receipt of orders by email or EDI (Electronic Data interchange) within 1 business day of receiving the PO. If confirmation is not received, please contact UPI to ensure your order was received.
Freight
Prepaid Freight
Stock orders between $.01 and $1,999.99 (US Lower 48 States and Canada), $.01 and $3,299.99 (Alaska and Hawaii), [all price net US$], will be shipped FOB Long Beach, California[CJ1] . Stock orders of $2,000.00 (US Lower 48 States and Canada), $3,300.00 (Alaska and Hawaii), [all price net US$], or more will be shipped Freight Prepaid Ground to a single location only. Exclusions on prepaid are: 1) Grille Guard item# 80000, and 2) Any steel bumper over 94” in length, will ship freight collect and only ship LTL (no parcel), and 3) Only ship to one destination per purchase order. Further, express NDA and 2-day orders, Special Net Pricing orders, and Special Quote Pricing orders all ship freight collect. Drop Shipments: All drop shipment orders will be assessed a 5% processing fee and automatically added to the invoice without notice. No freight allowance or prepaid freight will be permitted for drop shipment. All drop ship orders, regardless of order size, are FOB Long Beach, CA. or FOB McKinney, TX, depending on the ship-to address. A minimum order of $50.00 is required. Orders below $50.00 will be assessed a minimum order fee of $10.00. United Pacific reserves the right to select the carrier and shipping origin warehouse. Freight paid orders do not include extra services such as lift gate fee. Lift Gate fee is $85.00.
Stock orders between $.01 and $1,999.99 (US Lower 48 States and Canada), $.01 and $3,299.99 (Alaska and Hawaii), [all price net US$], will be shipped FOB Long Beach, California[CJ1] . Stock orders of $2,000.00 (US Lower 48 States and Canada), $3,300.00 (Alaska and Hawaii), [all price net US$], or more will be shipped Freight Prepaid Ground to a single location only. Exclusions on prepaid are: 1) Grille Guard item# 80000, and 2) Any steel bumper over 94” in length, will ship freight collect and only ship LTL (no parcel), and 3) Only ship to one destination per purchase order. Further, express NDA and 2-day orders, Special Net Pricing orders, and Special Quote Pricing orders all ship freight collect. Drop Shipments: All drop shipment orders will be assessed a 5% processing fee and automatically added to the invoice without notice. No freight allowance or prepaid freight will be permitted for drop shipment. All drop ship orders, regardless of order size, are FOB Long Beach, CA. or FOB McKinney, TX, depending on the ship-to address. A minimum order of $50.00 is required. Orders below $50.00 will be assessed a minimum order fee of $10.00. United Pacific reserves the right to select the carrier and shipping origin warehouse. Freight paid orders do not include extra services such as lift gate fee. Lift Gate fee is $85.00.
Will Call Orders
Will Call orders can be picked up in 1-3 days after placing the order. Dealers will receive their scheduled pick-up time in the order confirmation. Dealers should always call ahead to confirm when order will be ready. Sorry, no same-day pick-up allowed. Will Call hours are 8:30AM – 4:00PM PST.
Shipping Policy
International Shipments
Shipments to locations outside the continental United States will be shipped to the dealer’s shipping agent or broker within the continental United States in accordance with the US freight policy. International dealers will be responsible for the duties and taxes of their respective country.
Express Orders
All express orders, such as Next Day, Second Day, 3 Day Service & Will Call, must be emailed, faxed, or sent via EDI. Order confirmation will be sent to the dealer for final approval. If confirmation is not received, please contact UPI to ensure your order was received. Dealers are required to sign off on express orders and send confirmation back to UPI. Cut off for express order is 10:00AM PST (Pacific Standard Time). Express orders received after 10:00AM PST will ship the next business day. Please contact UPI to confirm projected shipping date or will call time. Due to the high cost of express shipments, dealer may request UPI to notify them of freight charges. If dealer does not request confirmation, UPI will ship the express order.
Drop Shipments
Drop ship service is only available for orders with a ship to address within the 48 US States. All drop shipment orders will be assessed a 5% handling fee and will be automatically added to the invoice without notice. All drop shipment orders must be emailed, faxed, or sent via EDI. No freight allowance or prepaid freight will be permitted for any drop shipment; thus, all drop ship orders regardless of order size.
Shipments to locations outside the continental United States will be shipped to the dealer’s shipping agent or broker within the continental United States in accordance with the US freight policy. International dealers will be responsible for the duties and taxes of their respective country.
Express Orders
All express orders, such as Next Day, Second Day, 3 Day Service & Will Call, must be emailed, faxed, or sent via EDI. Order confirmation will be sent to the dealer for final approval. If confirmation is not received, please contact UPI to ensure your order was received. Dealers are required to sign off on express orders and send confirmation back to UPI. Cut off for express order is 10:00AM PST (Pacific Standard Time). Express orders received after 10:00AM PST will ship the next business day. Please contact UPI to confirm projected shipping date or will call time. Due to the high cost of express shipments, dealer may request UPI to notify them of freight charges. If dealer does not request confirmation, UPI will ship the express order.
Drop Shipments
Drop ship service is only available for orders with a ship to address within the 48 US States. All drop shipment orders will be assessed a 5% handling fee and will be automatically added to the invoice without notice. All drop shipment orders must be emailed, faxed, or sent via EDI. No freight allowance or prepaid freight will be permitted for any drop shipment; thus, all drop ship orders regardless of order size.
Claims
General Policy
All claims (Shortage, Mis-Shipped, Damage, Overage, Dealer Error & Billing Error) must be submitted to UPI within 3 business days of the receipt of shipment. Claims submitted beyond 3 business days of the receipt of shipment will be voided by UPI.On all shipments, the person who signs and receives the shipment is responsible for noting on the Bill of Lading, in writing, whether any boxes arrived damaged or shorted. Failure to do so will void all claim rights between all parties. UPI will have no recourse against the trucking company if dealer does not note any damages or shortages on the Bill of Lading.The dealer’s receiving department must count and sign for the exact number of boxes received. Failure to follow the above instructions will void all claim rights between all parties.
Shortages / Mis-Ships / Damages
While UPI strives to fill every order with 100% accuracy, on occasion an item may get shipped in error or get damaged during the shipping process. In the event this occurs, please follow the process below.
Note: This type of claim must be reported to UPI within three (3) business days of receiving the order.
1. Contact the United Pacific office to initiate the claim. To make it easy for you we have two acceptable methods for requesting the claim:
- Email: returns@upauto.com
- Fax : 888-986-5988
- Note: To ensure you receive a timely credit, we cannot accept claim requests by phone.
2. You will be required to provide the following information:
- Your business name
- Contact name and telephone number (in case we have questions)
- Date the order was received
- A copy of the Packing List / Invoice noting the item number and quantity that was shipped in error or damaged during shipping.
- Special instructions you have for us.
3. UPI will send a return label so you can ship the items back.4. Once we receive the miss-shipped/damaged item(s) a credit will be issued to your account on the next billing cycle.
Shortages will be credit to the Dealers’ account, unless dealer would like the shortages replaced.
Overages
UPI strives to provide our dealers with the best dealer service and products, in turn we would greatly appreciate any help from the dealer in notifying UPI of any shipping overages. Dealers will be offered the option of retaining the merchandise or returning the merchandise to UPI at UPI’s expense. If the items are to be returned, an RMA (Return Merchandise Authorization) number and return shipping label will be provided.
Dealer Errors
Any item or quantity ordered in error by the dealer may be returned by contacting UPI for an RMA number.
Dealer Errors
Any item or quantity ordered in error by the dealer may be returned by contacting UPI for an RMA number.
1. We have two acceptable methods for requesting the RMA:
- Email: returns@upauto.com
- Fax : 888-986-5988
Note: To ensure you receive a timely credit, we cannot accept claim requests by phone.
2. You will be required to provide the following information.
2. You will be required to provide the following information.
- Your business name
- Contact name and telephone number (in case we have questions)
- A list of the items number and quantity ordered in error
- Special instructions you have for us
3. UPI will review the request to ensure the products are within the return period.
4. Once we have validated the request, United Pacific will issue an RMA number to the dealer. In issuing the RMA approval, the following conditions will apply:
4. Once we have validated the request, United Pacific will issue an RMA number to the dealer. In issuing the RMA approval, the following conditions will apply:
- Returned items are subject to a 20% re-stocking fee.
- Return shipping costs are the responsibility of the dealer.
- Items must not have any retail/price sticker on exterior package/box/card or they will be returned to the dealer at dealer's expense and no credit given.
- Items must be in good condition with original packaging intact, unblemished and in re-sellable condition, or they will be returned to the dealer at dealer's expense and no credit given.
- Allow up to 30 days for the credit to be issued from the time the returned items are received.
Billing Errors
Billing errors should be reported to UPI within 3 business days of invoice receipt. Dealers are asked to provide the invoice number, part number, and quantities in question. Once verified, UPI will issue a credit or an invoice for the difference in billing error.
Warranty
Please visit our Warranty & Return page for more information.