Our Response to COVID-19

In light of the stay-at-home order issued by local and state-wide government surrounding the COVID-19 virus spread, we wanted to assure you that United Pacific is open for business as we are considered an “essential business” that keep your vehicles driving on the road. We respect the concern and uncertainty you may be experiencing around the current climate. During this time, we are modifying employee schedules to allow for social distancing as a precaution to employee safety.

Operational Status:
We are operating and fulfilling orders each day and will continue to remain open until further notice. Our lead-time is 2 business days for stock orders and 1 business day for drop ship orders. The best way to submit new orders is via email to: sales@upauto.com or use our dealer portal.

Also know that our customer service team has been working from home and will continue to do so for the foreseeable future. We know some of you have been trying to contact us over the phone. If you call our office, you have the option to transfer to a CSR by entering their phone extension. Calls will forward to that CSR who is working from home. You can also just press “1” to leave a voicemail. We do recommend during this time that dealers use email when possible for questions too.

Prepaid Freight – Extended through May 31, 2020:
As we all are facing the impact on business due to the COVID19 situation, United Pacific has decided to postpone changing our prepaid freight policy. Originally, we had announced the policy would change from $1,000.00 to $1,300.00 starting April 15th. In order to support free freight orders, however, we will leave the current $1,000.00 free freight policy and the current oversize items freight policy in place until May 31, 2020. You can view the current freight policy below. We will update you as we get closer to June 1, 2020.

Stock orders between $50 and $999.99 (US Lower 48 States), $50 and $2499.99 (Alaska and Hawaii), $50 and $1499.99 (Canada), [all price net US$], will be shipped FOB Long Beach, California. Stock orders of $1,000 (US Lower 48 States), $2500 (Alaska and Hawaii), $1500 (Canada), [based on UPI current pricing], or more will be shipped Freight Prepaid Ground to a single location only. (See exception for Oversize Items*). Express Air orders, Special Net Pricing orders, and Special Quote Pricing orders are excluded. United Pacific reserves the right to select the carrier of our choice. Customers may select the carrier of their choice at their own expense, negotiated rates and insurance. If customers elect to choose their own freight carrier, orders will be shipped via FREIGHT COLLECT.

*Oversize Item Freight Policy - Applies to PB 379 Front Fenders, 60″ or longer exhaust, and 18″ or longer Saddle Boxes and Grille Guards. 3 Options:
  1. Freight will be prepaid by United Pacific if the total order of all items exceeds $4,000 (US Lower 48 States) or $5000 (Hawaii, Alaska and Canada), [all price net US$]. There will not be additional charges for these items included on the order.
  2. Freight will be prepaid by United Pacific if a customer orders a total of $2,500 (US Lower 48 States) or $3500 (Hawaii, Alaska and Canada), [all price net US$], of PB 379 fenders, 60″ or longer exhaust, and/or 18″+ Longer Saddle Boxes only. If the order is below $2,500 (US Lower 48 States) or $3500 (Hawaii,Alaska and Canada), United Pacific will add freight charges to the order for the oversize items.
  3. Freight on Grill Guard #80000 will always be FREIGHT COLLECT regardless of the order size. United Pacific will add freight charges for this item based on the shipping destination. Please contact United Pacific Customer Service for the most current freight fees for your area.
Thank you for being a loyal customer. We hope you and your family remain safe and healthy. This is an unprecedented time for all of us and your support means everything. We are here to serve dedicated dealers like you who continue to operate and serve the trucking industry in these difficult times. We will get through this together.

Thanks again,
United Pacific Industries