Customer Service

Our dealers come first
Located in Long Beach, CA, United Pacific’s friendly and personable customer service team aims to offer exceptional support to our customers. We work closely with our customers providing tech support, especially in the event of warranty claims by making the process as easy as possible. Our representatives are bilingual in English & Spanish
Support Center
Technical Assistance




Inventory and Shipping

Our expansive inventory and lightning-quick shipping are second to none.
No other company in our industry can match United Pacific in the variety and range of in-stock inventories. Our drop shipping program allows us to help customers get the products they need hassle-free and straight away. With an order fill rate of over 98.5%, United Pacific is the largest and most reliable supplier in the industry. Our shipping department fulfills 96.8% of all orders within 24 hours and 98.9% within 48 hours. United Pacific’s vast inventory and prompt shipping makes us the best source for our customers’ classic car and heavy-duty truck needs.
130,000 Sq Feet Warehouse
Drop Ship Capabilities
Fast Turnaround




Research & Development

From concept to production.
With an in-house R&D team located at our headquarters in Long Beach, CA, our engineers work diligently to turn product ideas into reality. Using the latest cutting-edge 3D scanning and CAD technologies, we are able to develop the highest quality parts that are designed with the aim to fit just like the original.
Research
Development
CAD & 3D Technology
Assembly



Quality Control

Road Tested
With over 30 years of experience in the heavy-duty trucking industry, we at United Pacific know what it takes to ensure that the products are held at the highest standards when it comes to quality control. Our products have endured and passed a series of grueling and extensive environmental testing processes - in our lab and on the road. The rigorous processes include vibration testing and simulating harsh road conditions often found on popular trucking routes around the world. Cold and hot simulations test durability under extreme temperature conditions, and an Ingress Protection rating ensures the level of protection you can expect from United Pacific.
In-house Environmental Machine
Road Testing




Marketing & Sales

Winning Together
The marketing and sales teams at United Pacific are here to help you increase sales. By using our Dealer Portal, you’ll have access to manage orders easily on our website. We have catalogs of our entire inventory with monthly sales flyers. Make your store stand out by taking advantage of the POP displays.
Retail Displays
Dealer Portal


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